Zoom Phone Roll Out
Rolling out Zoom Phone for a Company who's users are all working remotely, replacing a solution that didn't provide quality and reliable communication.
Our Client had used a variety of different telephony and conferencing solutions prior to the pandemic and had a handful of users that worked remotely. But when the pandemic hit everyone went to working remotely overnight and needed to stay in contact with colleagues, customers and suppliers.
They had one problem, their telephony solution didn't support remote working and could only be used by the desk phones and physical handsets in the office meaning that communication ground to a halt.
We had already helped this company get setup with Zoom Meetings before the pandemic began, to work with colleagues and customers worldwide, so to provide them with one central Unified Communication Platform we recommended Zoom Phone to add to their Zoom Meetings, allowing them to make and receive calls from their desk phone, mobiles or laptops, ensuring they had quality and reliable communication.
Zoom Phone worked seamlessly with Zoom Meetings allowing them to elevate a Phone Call to a meeting for content sharing or to discuss with the wider team. All communication was handled within one platform so there was no need to action certain tasks in one system and other tasks somewhere else. Users were able to choose their caller ID depending on which area of the business they were working or which country they were working from.
Auto Receptionists helped guide customers to the correct department as well as reduce spam calls and call queues helped ensure that calls could be picked up by the whole team and adjusted as needed to reflect the changing circumstances.
We helped port in the different numbers that they had acquired over the years and setup users with Single Sign on with their Microsoft365/AzureAD Tenant to help get users working quickly and provided a smooth transition from the old system to the Zoom Phone.
Power in Numbers